Complaints Process For User's of TRC Registered Clients
You have your own internal process for selection, evaluation, and maintenance of your suppliers that may include the concessions for having a registered/certified management system. In return you have expectations that product/service, delivery or inspections do not result in nonconformity. However, if product/service nonconformity is an ongoing problem and you believe that the supplier's quality management system may be the reason, please complete our complaint form below and we will take immediate action to investigate.
Once we receive your complaint, we will review the information provided and contact you with additional questions. You will likely be asked to provide details or evidence as to why you believe that the organization's QMS has resulted in the continued nonconformity. Once we have all the necessary information, we will contact our client to schedule an on-site assessment to review the system's conformance. If the assessment results in the identification of system nonconformance, our client will be required to take appropriate correction and corrective action to eliminate the nonconformity within a specified period of time. We will then review the actions taken to ensure effectiveness. Following the audit activity and verification of any corrective action taken, we will contact you and provide you with the results.
If you continue to experience issues with our client, please contact us again. Further actions by us include suspension of the client's registration or withdrawal in cases where continued nonconformities are not addressed or actions remain ineffective.
Complaints Process for TRC Clients
We understand that there may come a time when you are not satisfied with our services or personnel involved in providing those services. When that happens, we want to know. When you file a complaint, we will fully investigate the
the cause of the complaint and take whatever actions are necessary to not only prevent the problem from happening again, but to ensure that you have been satisfied. If we cannot resolve the complaint, we will escalate it to our governing board to determine
further action. Regardless of the outcome, our intent is to assure that in the present and future, you are a satisfied customer. Select the link to the form below. You can expect a response within 24 hours.
If you should feel that we have not effectively addressed your complaint, you may contact ANAB for further action. If you have any difficulty utilizing the form, please send us an email or call: 800.966.3291.**