Training
As an added value to the registration process and your organization, TRC provides accredited courses as well as generic training in several areas designed to help your organization address the many requirements of the international standards. TRC can provide training at your facility or as part of a publically offered seminar. Our training can be an excellent resource for your organization when introducing new personnel to your quality programs or to improve upon the skills or processes already in place. Contact our offices today to get more information, check our current schedule or to set up a class at your facility.

Introduction to ISO 9001:2008
This one day seminar provides an overview of the ISO 9001: 2008 standard and the documentation requirements. The seminar includes practical "how-to" techniques that will assist in the implementation process or continuing maintenance and buy-in of an existing system. Subject matter includes:
  • the history of the ISO standards including the 2008 revision
  • an overview of the new revision to the standard
  • the applicability of the standards to your company
  • an explanation of each requirement
  • the implementation and registration process
 QMS Management Representative
This seminar will help the new Management Representative be more effective in getting the ISO program in place. Subject matter includes:
  • the history of the ISO standards including the 2000 revision
  • an overview of the new revision to the standard
  • the applicability of the standards to your company
  • an explanation of each requirement<
  • the implementation and registration process
  • what you should know about your registrar and maintaining registration
  • form/monitor/train implementation teams
  • coordinate management system development / implementation
  • report on status of system implementation
  • report on effectiveness of system
 Internal Auditor
An independent, comprehensive system of internal management audits requires a staff of qualified personnel trained in audit skills. This seminar is for the manager or professional that is responsible for leading an audit team or being part of an audit team conducting audits meeting the requirement of ISO 9001: 2008. This seminar is designed to provide the auditor:
  • an understanding of the purpose of the ISO 9001: 2008 QMS and its role in helping an organization to operate with increased effectiveness, consistancy, and customer satisfaction and with the capability to continually improve
  • an understanding of the 8 management principles on which the standard is based
  • an understanding of the relationship between the ISO standards, 9000, 9001, and 9004
  • a knowledge of the techniques necessary to manage and conduct an effective program of management audits
  • awareness of the role the audit process fills in the proper conduct of business
  • an understanding of the responsibilities and relationships of the various groups in the audit process
 ISO 9001:2008 - An Executive Overview
This seminar is an abridged version of the full day seminar at about 3-4 hours. It is designed to provide executives with a brief overview of the ISO 9001:2008 series standard and the requirements expected of a registered organization. Subject matter includes:
  • the history of the ISO standards including the 2008 revision
  • an overview of the new revision to the standard
  • the applicability of the standards to your company
  • an explanation of each requirement
  • an explanation of document requirements
  • the implementation and registration process
  • overview of corrective and preventive action determination and requirement
 Process Measurement for QMS
This course provides the persons responsible for reporting on the effectiveness of the implementation, the methods and tools needed to:
  • Identify processes using tools such as brainstorming, basic problem solving, and process flow charting,
  • Measure processes using appropriate statistical tools such as sampling, probability distributions, data collection and analysis tools, basic statistical process control, and process capability studies.
  • Analyze process data and report to management that processes are suitable, effective, and continually improving or if corrective action and/or preventive action are necessary.
  • The reduction in required documentation and control has been achieved by requiring an organization to collect and analyze data to show the effectiveness of the management system so that the degree of control is only what is necessary.
The required measurements are stated in the following paragraphs:
  • 8.2.3 Requires the organization to apply suitable methods to monitor and/or measure quality management system processes to ensure the process are able to achieve planned results.
  • 8.2.4 Requires the organization to monitor and measure the product to verify that product requirements have been met at appropriate stages of the product realization process.
  • 8.4.1 Requires the organization to determine, collect, and analyze appropriate data to demonstrate the suitability and effectiveness of the quality management system, including data from monitoring and measurement. This includes data relating to customer satisfaction, product conformance, characteristics and trends of processes and products, and suppliers.
  • 8.4.2 Requires the organization to continually improve the effectiveness of the quality management system through the use of the policy, audit results, analysis of data, etc.
 Corrective and Preventive Action and Root Cause Analysis
This workshop provides a systematic method to solving problems using experience and common sense in a controlled, organized approach to determine unknown causes. This approach enables a group or individual to find causes through factual analysis rather than brainstorming, and then to test likely causes using a test bed of the situation facts. Steps in Cause Analysis include:
  • State the problem or opportunity
  • Describe the facts (what, where, when, how much)
  • Identify unique features and events
  • Generate and test likely causes
  • Select most likely cause(s)
Following effective determination of root cause, an organization must effectively implmenet corrective or preventive action. The latter part of this course is designed to assist responsible personnel in determining the difference between corrective and preventive action.